Privacy Policy

1.1. Our Commitment to Privacy

Synthyra ("we," "us," or "our") is deeply committed to protecting the privacy and security of our users' information. This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how you can manage it.

1.2. Scope of This Policy

This policy describes the types of information we may collect from you or that you may provide when you visit the synthyra.com website (our "Service"). It details our practices for collecting, using, maintaining, protecting, and disclosing that information.

1.3. Consent

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions.

2.1. Information You Provide Directly

Account Information: When you register for an account, we collect personal identifiers necessary to create and maintain your account, which may include your full name, email address, and institutional or company affiliation (if you choose to provide it).

Communications: If you contact us directly for support or any other reason, we will collect information you provide, such as your name, email address, and the contents of your message, including any attachments.

2.2. Information We Collect Automatically

Log and Usage Data: When you use our Service, our servers automatically record information, including your Internet Protocol (IP) address, browser type and settings, operating system, the web pages you visited, and the dates and times of your access.

Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and administer our Service and to improve your user experience. Cookies are small files stored on your device that help us recognize you on future visits. You can manage your cookie preferences through your browser settings, but please note that refusing cookies may affect the functionality of the Service.

2.3. Information Regarding User-Generated Inputs and Outputs

We process the input data you provide to our models and the "Outputs" (e.g., protein sequences) you generate. As stipulated in our Terms and Conditions, you are the owner of your Outputs. We will not use the specific content of your Inputs or Outputs for any purpose other than providing the Service to you. We will only use aggregated and fully anonymized data derived from your Inputs and Outputs to train, maintain, and improve our models and overall Service if you provide us with explicit consent to do so. This consent may be managed in your account settings.

3.1. To Provide and Improve Our Service

We use your information to operate, maintain, and provide the features and functionality of the Service, including processing your requests and generating Outputs.

We also use the information to analyze usage trends, personalize the Service, and develop new products, services, and features.

3.2. To Communicate With You

We may use your contact information to send you service-related announcements, such as updates to our Terms and Conditions or this Privacy Policy.

We will also use your information to respond to your comments, questions, and requests for customer support.

3.3. For Safety and Security

We use information to monitor for and prevent violations of our Terms and Conditions, which includes enforcing our "Harm Clause."

This information helps us detect and prevent fraudulent, abusive, or illegal activity on our platform.

4.1. No Sale of Personal Information

We do not and will not sell your personal information to third parties.

4.2. Service Providers

We may share your information with trusted third-party vendors, consultants, and other service providers that perform services on our behalf, such as cloud hosting (e.g., Amazon Web Services, Google Cloud Platform). These third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

4.3. Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or a request from law enforcement, (ii) protect and defend the rights or property of Synthyra, (iii) prevent or investigate possible wrongdoing in connection with the Service, or (iv) protect the personal safety of our users or the public.

4.4. Business Transfers

In the event of a merger, acquisition, financing, reorganization, or sale of all or a portion of our assets, your information may be sold or transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership.

5.1. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the integrity and security of the information we collect. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

5.2. Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6.1. Access and Correction

You have the right to access and update your account information at any time through your account settings portal.

6.2. Deletion

You can request the deletion of your account and associated personal data by contacting us directly. Please note that we may be required by law or for legitimate business purposes (such as for security and legal compliance) to retain certain information.

6.3. Regional Rights

Depending on your geographical location, you may have additional rights under local laws (such as the GDPR in the EU or the CCPA in California), including the right to object to our processing of your data or the right to data portability. To exercise these rights, please contact us.

7.1. Age Limitation

As outlined in our Terms and Conditions, the Service is not intended for individuals under the age of 13.

7.2. No Collection from Children

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe we have collected such information, please contact us immediately, and we will take steps to delete that information from our systems.